Toshiba America Information Systems, Inc., Digital Solutions Division

9740 Irvine Blvd., Irvine, CA 92618-1697

(949) 583-3700 www.telecom.toshiba.com

© 2004 Toshiba America Information Systems, Inc. Printed in U.S.A. Digital Solutions Division. Strata is a registered trademark of Toshiba

Corporation. Specifications subject to change without notice. Some features require optional hardware to support full capabilities.

Literature Order #: DSD-BR-CTX28-VA/4500031

STRATA

Business Communication Systems

For Small Business.

CTX28

Toshiba America Information Systems brings together the expertise and know-

how of the company’s Digital Solutions Division, Digital Products Division, and

Storage Device Division to create some of the world’s most innovative business

communications solutions, from mobile computing and leading-edge telephony

products to storage and imaging technologies.

The result of this leadership and sound product development and strategy is

digital and IP telephone solutions that enable today’s enterprises to take full

advantage of the numerous tools, devices, and voice and data communications

technologies available now – and in the future. Because Toshiba is behind some

of the most advanced and popular office technologies, from copiers, laptops,

and tablet PCs to security cameras, projectors, DVD/CD recordable products,

and telephone systems, you can count on global solutions that seamlessly inte-

grate all your key business needs.

Trust the Leader.

Big performance. Big features. Big capabilities. All the leading-edge power,

versatility, and value you’d expect in an enterprise telecommunications system,

now available in a small business solution. That’s big.

The Strata CTX28 telephone system gives your business the ability to easily

and professionally handle calls, enhance employee productivity, please custom-

ers, and plan for future growth. In fact, it was designed with your small business

in mind, enabling you to start affordably with just the features you need, and

expand capacity and capability when your requirements change — without losing

your initial investment.

Think big. Think the Strata CTX28 telephone system from Toshiba, the leader in

telecommunications technology.

Think Big.

Every dollar counts when you’re a growing business. And the Strata CTX28

makes sure that every dollar you invest on your telecommunications system

remains well spent. It all starts with Toshiba’s unique, wall-mountable, modular

design. What begins with eight digital telephone ports, one analog telephone

port, and three CO lines with Caller ID can easily double in capacity to include

16 digital telephone ports, six CO lines, and two analog station ports. So you

can add employee stations, telephone numbers, fax lines, and voicemail with

near plug-and-play ease.

The Strata CTX28 even protects your investment should your needs eventually

require a larger Toshiba telephone system. Simply upgrade and take your tele-

phones with you. Virtually all telephones integrate easily with your new equipment.

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Enjoy Versatility.

Your telecommunications system — no matter how technologically advanced —

should always remain true to its primary purpose: that of helping you communi-

cate more easily, more effectively, and more conveniently. The Strata CTX28

takes that concept seriously. Its sophisticated, yet simple, design enables you

and your employees to take care of business without having to master compli-

cated procedures or learning intricate new features. With a short introduction,

you’ll be using all its advanced functions in no time.

The telephone’s LCD display makes it easy to access and use key functions

through feature prompting that displays simple, clear instructions. Programmable

buttons save time by putting key capabilities just a push-button away. Built-in

Caller ID helps you decide which calls to accept now, and which to send to

voice mail. And features like Auto Attendant and voice mail maintain your

professional company image at any hour, and are critical during times when

employees of many hats are focused on other important tasks and are unable

to tend to the telephone.

Toshiba provides a variety of telephone models to meet your needs, from

speakerphones and cordless telephones to specialized answering solutions

like the 20-button Add-On Module, 60-button DSS Console, or Strata CTX

Attendant Console.

Finally a telecommunications system that really works for you. The Strata CTX28

goes well beyond typical communications features to include numerous capabilities

that help you save money, improve profitability, and streamline your operations.

Call logs and reporting give you instant access to calling summaries and break-

downs, so you know where your expenses go and client billing is easier than

ever. Built-in features also give you the ability to restrict long-distance calls or

particular area codes. And the system automatically routes your calls over the

least costly trunk line or carrier for truly automated money-savings. Upgrades are

also fast, simple, and efficient thanks to remote programming and testing. High-

end features in a value-priced system. That sounds right for any small business.

Simplify Communications.

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d e sig ne d e sp ec iall y fo r t he St ra t a C TX28

Save Money

Toshiba offers many standard and optional innovative features including Call Answering options, Computer

Telephony Integration, Remote User capabilities, and more.

Call Answering:

• Automated Attendant

Answers and routes incoming calls 24 hours-a-day as an integrated feature of optional Toshiba in-skin

voice processing. Assures that calls are efficiently managed when call volumes are high, when your

receptionist is not available, and after hours.

• Voice Mail Integration

Allows callers to leave detailed messages for specific employees. With Toshiba in-skin voice processing

in the Strata CTX, calls are handled faster and more efficiently, which assures that the customer’s needs

are addressed as quickly as possible. LCD feature prompting with soft key operation make it easy for

your users.

• Call Record

While on an active call, you can record the conversation and store it in a voice mailbox by pressing the

Record button on your digital telephone. To stop the recording, simply press the Record button again.

Recordings can also be paused or restarted by pressing the Pause/Resume button.

• Call Monitor

While a caller is leaving you a message in your mailbox, you can listen to the caller and answer the call if

you choose.

• Multiple Directory Numbers

Maximizes call-coverage flexibility. Station extension numbers can appear on multiple telephones and

individual telephones can have multiple station extension numbers.

• Caller ID

Displays the caller’s name and telephone number on the telephone’s LCD, as well as the customer profile

from your database (with Computer Telephony Integration applications). Your employees will be fully pre-

pared to handle calls with maximum effectiveness and provide personalized customer service.

• Off-Hook Call Announce

Ensures important calls get through. Enables a station to speak to another busy station user. Call

announcements can be made through the handset.

• Automatic Call Distribution (ACD)

With Toshiba ACD Call Center capabilities in the Strata CTX, calls are queued and sent to the next

available agent. Incoming calls are distributed evenly, maximizing productivity and assuring quick, efficient

call handling.

• Management Information System (MIS)

With Call Center Reporting in the Strata CTX, real time monitoring and reports enable you to get the most

out of your ACD by allowing you to analyze agents’ performance, call center group activity, and system

status. You can also forecast future call-center staffing requirements by analyzing call volume patterns.

Remote Users:

• Remote Branch Office Extensions

The MCK EXTender enables groups of remote workers to have digital telephone extensions from your

main location’s Strata CTX telephone system, with the same functionality as your main office system.

• Direct Inward System Access (DISA)

Saves money by allowing employees to use your company ’s calling network when they ’re traveling.

• Remote Call Forward

Permits incoming calls to be routed to an outside telephone number. Allows station users to cancel or

change the destination of forwarded CO line calls from outside the office.

Operational Simplicity:

• LCD Feature Prompting with Soft Key Operation

Provides easy to follow instructions and eliminates need for station users to remember access codes or

operational sequences for commonly used features.

• User Programmable Feature Buttons

Users can program their own buttons to automatically perform a sequence of feature operations at the

touch of just one button.

• Auto Busy Redial

Allows station users to automatically have their telephone redial a busy outside number up to 15 times.

Cost Savings:

• Expansion and Migration

Allows system expansion to grow with your business. And all telephones except the seven-button model

are compatible throughout the entire Strata product line.

• Least Cost Routing

Directs each outgoing call using the least costly line or common carrier connected to your telephone

system, reducing the cost of long distance calls.

• Toll Restriction

Enables you to control employee access to long-distance calling. You can limit toll calls made by

designated station users to only those toll calls that are necessary for them to carry out their job

responsibilities.

• Station Message Detail Recording

Call records provide the information and management control you need, for outgoing and incoming calls.

This helps you determine cost-saving strategies.

Power Outage Protection:

• Battery Backup

If the AC power fails, the Strata CTX28 automatically switches over to the optional battery power without

any interruption in operation. Battery operation time would be several hours, providing plenty of time to

restore commercial power.

• Power Failure Transfer

Enables the Strata CTX28 to immediately switch a CO line directly to a standard telephone for incoming

and outgoing calls in the case of a system power failure without reserve battery power. The transfer is

automatic with no manual transfer procedure required.

Savor the Features.

Enjoy the Benefits.