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Voice Processing Systems
Voice KX-TVA50 and KX-TVA200 Maximum Capacities and Specifi cations
KX-TVA50
KX-TVA200
KX-TVA502
2-Port Hybrid Expansion Card
2
KX-TVA524
Memory Expansion Card
1
KX-TVA594
LAN Interface Card
1
KX-TVA296
Modem Card
1
1
KX-TVA204
4-Port Digital Expansion Card
6
Initial Confi guration and Expansion Capabilities
No. of Ports
Initial Confi guration
2
4
Maximum
6
24
Recording Time
Initial Confi guration
4 hours
1000 hours
Maximum
8 hours
Specifi cations
Custom Services
Up to 100
Number of Messages
Limited by Storage Time
Length of Personal Greeting Message
Up to 360s (programmable)
Message Retention Time
1 to 30 days (programmable)
Maximum Message Length
1 to 60 minutes (programmable)
Maximum Combined Length of Message per Mailbox
1 to 600 minutes (programmable)
Number of Mailboxes
62 Subscriber + 2 Manager
1022 Subscriber + 2 Manager
Power Source
100 V AC to 240 V AC, 0.25 A, 50 Hz/60 Hz
100 V AC to 240 V AC, 1.5A, 50 Hz/60 Hz
DC Input
9 V, 0.75 A (6.75 W)
40 V, 1.38 A (55.2 W)
Dimensions (W x H x D)
9 7/8" (W) x 12 3/8" (H) x 2 7/8" (D)
10 7/8" (W) x 14 7/8" (H) x 4 5/8" (D)
Weight
4.41 lbs
9.7 lbs
CSD050039SS
Panasonic Consumer Electronics Company
Division of Panasonic Corporation of North America
Executive Offi ces: One Panasonic Way, Secaucus, NJ 07094
(201) 348-7000
www.panasonic.com/CSD
Design and specifi cations subject to change without notice.
Panasonic Customer Service
9 am - 9 pm (EST) Monday through Friday
10 am - 7 pm (EST) Saturday and Sunday
1-800-211-PANA
www.panasonic.com/support
KX-TVA50 and KX-TVA200 Features
System Features
Subscribers Features
Alternate Extension Group
Interview Service
Auto Receipt Confi rmation
Receive Message
Auto Forwarding
List All Names
Automatic Log-In (APT/DPT Integration Only) Message Recovery
Automated Attendant
Logical Extension (All Calls Transfer to Mailbox) Autoplay New Message
Remote Call Forwarding Set (DPT Integration Only)
Broadcasting Messages
Message Delivery, Internal
Bookmark
Subscriber Tutorial
Busy Coverage Mode
Message Reception Mode
Call Transfer Status
Temporary Personal Greeting
Call Transfer to Outside Line
Message Waiting Notifi cation–Device Callback Number Entry
Timed Reminder Setting (DPT Integration Only)
Caller ID Call Routing (APT/DPT Integration Only) Message Waiting Notifi cation–Lamp Caller ID Callback (DPT Integration Only) Toll Saver (APT/DPT Integration Only)
Caller ID Screening (APT/DPT Integration Only) Multilingual Service
Calling a Beeper (Pager)
Two-way Record (APT/DPT Integration Only)
Caller Name Announcement – Personal
(APT/DPT Integration Only)
No Answer Coverage Mode
Delete Message Confi rmation
Two-way Transfer (APT/DPT
Integration Only)
Caller Name Announcement – System
(APT/DPT Integration Only)
On Hold Announcement Menu
External Message Delivery Service Unlimited Message Length
Class of Service (COS)
Operator Service
Group Distribution List – Personal Urgent Message
Company Greeting
PIN Call Routing
Group Distribution List – System
VM Menu (DPT Integration Only)
Company Name
Play System Prompt After Personal Greeting Incomplete Call Handling Service
Covering Extension
Port Service
Live Call Screening (APT/DPT Integration Only) System Setting Features
Custom Service
Rotary Telephone Service
Auto Confi guration (APT/DPT Integration Only)
Daylight Saving Time Assignment
Service Access Commands
Mailbox Capacity Warning
Custom Service Builder
Dial by Name
Service Groups
Message Transfer
Default Mailbox Template
DID Call Routing (DPT Integration Only) System Clock
One-touch Two-way Transfer (DPT Integration Only) Password Administration
E-mail Integration
System Prompts
Personal Custom Service
Recording by System Administrator
Extension Group
Time Service (day, night, lunch, and break) Personal Greeting for Caller ID (APT/DPT
Integration Only)
Service Mode
Fax Management
Trunk Service (Universal Port) (APT/DPT
Integration Only)
Personal Greetings
System Backup/Restore
Hold
Voice Mail Service
Playback Volume/Speed Control
System Reports
Holiday Service
Private Message
System Security
Intercom Paging (APT/DPT Integration Only)
Time Synchronization (DPT Integration Only)
Panasonic offers
many unique
combinations of
features when a
Panasonic Voice
Processing System
is integrated with
a Panasonic
Telephone System.
Panasonic Puts You
in Command
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Call Screening
When this feature is utilized, the system records the caller’s name and
announces it to the extension user before transferring the call. Each
individual mailbox can activate or deactivate the feature.
Live Call Screening*
Monitor your incoming calls while they are being recorded into your
mailbox and, if desired, intercept the call. You can choose to hear
your calls either through your telephone’s speaker or, for privacy,
through the handset.
Two-Way Record*
Allows the recording of a conversation (or any part of a conversation)
by simply pressing a button on your telephone. This feature is ideal for
quickly and accurately capturing important or highly detailed
information from a caller. Once recorded, you can transfer the content
to your secretary or another mailbox. Convenient fast-forward and
rewind functions make it easy to listen and transcribe the recording.
Two-Way Transfer*
Allows you to record a live conversation into another
person’s mailbox.
Callback Number Entry
The system can collect the telephone numbers of your callers before,
after, or instead of recording a message, and include it in your beeper
notification. The caller’s number will be displayed on your pager,
allowing you to contact that person without first having to retrieve
his/her message.
Caller ID Callback
1
*
When a caller leaves you a message, the PBX collects and modifies
the caller’s Caller ID
1
information and stores it in the voice mail
system, if provided by the telephone company. When you retrieve
the message you have the option of simply pressing one key to call
the person back using the modified Caller ID
1
information stored in
the system, making it very easy to return the call.
Caller ID
1
* Name Announcement
Now, you don’t even have to look at your phone to identify certain
callers. With Caller ID
1
Name An nouncement, you can store up
to 200 pre-recorded audio messages that will be played through
the telephone’s handset, match ing a Caller ID
1
number that is
programmed with a pre-recorded message.
Caller ID
1
* Personal Greeting
Up to four personal greetings can be recorded and assigned to specific
telephone numbers. The recording is then played when that specific
number calls.
1
Caller ID
1
*/ DID Call Routing
The system Administrator can assign up to 200 Caller ID
1
numbers
and program them to route the call to the desired extension, mailbox
or custom service.
Dial By Name
Allows the caller to reach the intended extension or mailbox simply
by dialing the first three or four letters of the extension owner’s
last name.
Covering Extension
As an alternative to routing calls to the voice mail system, each
mailbox user can set a covering extension that can be used when he
or she is not available to answer calls.
Holiday Service
The system can accommodate up to 20 cu stom greetings for
holidays and can be programmed to play the special greetings on
those days.
Intercom Paging*
Notifies you of an incoming call even if your extension is unanswered.
The system will put the caller on hold, and use an internal or external
paging function to announce “I have a call for…” You can answer
the call from anywhere in your facility by just dialing a pick-up code
from any system phone.
Fax Detection
When a port receives a fax call (and a CNG tone is detected), the
system will automatically transfer the call to the design ated fax
extension. This eliminates the need for a dedicated fax line.
Timed Reminder Setting
Su bscribers can set a timed reminder and confirm the timed
reminder setting from the subscriber service. Subscribers can do
the following:
• Set the time and Mode Hour:1-12, Min:00-59, AM/PM,
• Cancel the timed reminded
• Review Current Setting
Windows-Based Administration
Designed primarily for the installer, the windows based programming
tool has several convenient options for the system administrator
to program and maintain KX-TVA Voice Processing systems. The
system comes with an easy to use Windows
®
-based programming
tool that includes a custom service builder. The PC can be connected
using the built in USB port or (Internal Modem). In addition, you can
also access the system utilizing your Local or wide area network. The
KX-TVA Administration can also be done via the web.
1 –
Requires subscription to Caller ID service offered by certain telephone
companies for a fee.
*
This brochure describes features that are available when a Panasonic
KX-TVA voice processing systems are digitally integrated with a
Panasonic Digital Hybrid IP-PBX system. Some features may be
available only when the systems are digitally integrated and digital
telephones are utilized. See your dealer for details.
**
Must be connected to a PBX that supports Message Waiting Lamp
Panasonic KX-TVA Voice Processing Systems
offer much more than voice mail and automated
attendant service. You also get versatile features
and options, such as bilingual service and
custom service that let you custom design your
system to meet your specific needs. Digitally
integrating a Panasonic Voice Processing
System with one of the Panasonic Digital
Hybrid IP-PBX Systems* will provide additional
advanced features that are only available when
connected to a Panasonic KX-TDA System.
Voice Mail Service
Th e KX-TVA50 su pports 64 an d th e KX-TVA200 supports
1024 individu al, password protected mailboxes that can hold a
programmable number of messages each. Each mailbox owner may
record a general message for “after-hours” use, and a “busy” greeting
that lets the caller know if you’re on the phone or away from your desk.
After receiving messages, the system can notify you in several different
ways. (See ENHANCED MESSAGE NOTIFICATION.)
Automated Attendant Service
The auto-attendant answers incoming calls and routes the caller to
the appropriate extensions or departments. Individual extensions can
be set up with options for call screening, call blocking,
or intercom paging.
Interview Service
Allows you to set up a mailbox that
will deliver and record responses
up to ten qu estions. Use th is
customer-friendly service to take
orders, conduct surveys, collect
suggestions, or to record requests
for appointments.
Custom Service
Of ten used in conju nction with
au tomated atten dant service,
cu stom service allows ca llers
1-digit acc ess to de pa rtme nt
extensions, information announce-
ments or other system features. For example, a caller could hear
a menu as follows, “To h ear our daily specials, press one… for
directions, press 2…”
Direct Mailbox Access*
Mailbox owners can retrieve new messages simply by pressing the
Message Waiting button.
Subscriber Tutorial
The KX-TVA makes setting up your mailbox for the first time easy.
When you access your voice mail for the first time the system will
instruct you to set your password, record your name and record your
personal greeting for the following: No Answer, Busy and After Hours
greetings.
Bilingual Voice Prompts
All the necessary system recordings are factory programmed in 7
languages, but 3 other languages may also be recorded. The opening
greeting can be set to allow the caller to choose a language, and you
can even program different incoming phone lines to be answered
in different languages – a great feature for businesses operating in
multi-cultural communities.
External Message Delivery
Allows you to pre-record a message and specify the phone number
to be called and the time and date for the message to be delivered. If
the destination number is busy at the specified time, the call can be re-
dialed up to 15 times. You can even program in a password to ensure
that your message is delivered only to the appropriate party.
Enhanced Message Notification
Each mailbox user can be notified of new messages in several
different ways:
•
The message lamp** on your extension will light.
•
Your pager will alert you to call your mailbox.
•
Your pager will display the telephone/intercom number
of the caller.
•
The system will call a predetermined telephone number
to reach you.
Email Integration
The KX-TVA Voice Processing system can be connected to your
Local Area Network (LAN) or Wide Area Network (WAN) providing
integration with your email. When someone leaves a message in
your voice mailbox the voice processing system automatically sends
an email to your computer indicating that you have a message in
your voice mailbox. The email lets you know, the date and time the
message was received and includes the message in a wave file.
When you open the email on your PC you can listen to the message
and forward the message to anyone using email.
Enhanced User Display
with KX-TDA Interactive LCD
Voice Mail Menus
Wha t c ou ld be more con ven ien t th an u sin g the display on Pa nasonic
KX-T7600 series telephone to view, select and access the messages in your
voicemail box?
When the KX-TVA Voice Processing
System is added to a KX-TDA System
the KX-T7600 telephone displays are
interactive with the Voice Mail . As a
un ified platform these products work
together to share information including
routing information and telephone key
a nd display operations. The added
benefit is clear as day; you no longer
need to remember all the key codes to
handle voice messages.When a user
ca lls the voice mail to retrieve their
messages, the voice mail provides the
appropriate screen display for the user
to select a function.
In the first voicemail message screen
you now have th e option to receive
messages, deliver messages, check
m e ss a ge d is tr ibu tio n ( ma i lbo x
management), or check the status of
the automated attendant.
To check you r “Received Messages”
simply scroll down to that option and
press the key, which brings you to the
next screen displaying the “Received
Messages”. As you can see in the next
sequen ce there is a message from
Allen Anderson, along with the Caller
ID information. Thanks to this feature
you no longer have to wait until the end
of someone’s message to find out the
person’s call back information.
You can review each of your messages
without listening to them, giving you the power to “Play”, “Erase”, or “Save” without
spending the time listening to each one, you can easily organize and control all of
your messages. It even allows you to set a personal greeting by simply pushing a
button. Scroll through the “Automated Answer” screen and select the message
to callers that best fits your busy schedule. With the LCD integrated voice mail
menu, message control is at your fingertips!
The Message/Ringer Lamp lights to
indicate when a call comes in or
when a message has been received.
Navigation key
allows you to
scroll through the
messages on
the LCD display.
Soft keys are used in
conjunction with the
display to select a
function.
LAN
connection
KX-TVA50
Voice Processing System
KX-TDA50
Telephone System
Local
Area
Network
(LAN)
Voice Mail Messages
Superior features like affordable voice messaging, automated attendant service and complete customization
make the Panasonic KX-TVA the perfect Voice Processing System for your growing business.
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