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With the latest technology from AT&T, however, today's emergency call center operator can have a single computer desktop providing access to digital mapping, computer-aided dispatching (CAD), TDD (Telecommunications Device for the Deaf), and national and state crime databases

The evolution of the 9-1-1 system has revolutionized efficient delivery of emergency services to our nation's communities. But 9-1-1 is much more than a telephone number providing access to a call center; it involves a complex array of telecommunications systems and sophisticated technologies. AT&T plays an integral role in the provision of network services and development of these enhanced systems.

For many years AT&T has provided a key-based phone system that comprises the backbone of most Southeastern PSAPs (Public Safety Answering Points). With the latest technology from AT&T , however, today's emergency call center operator can have a single computer desktop providing access to digital mapping, computer-aided dispatching (CAD), TDD (Telecommunications Device for the Deaf), and national and state crime databases. We call this solution the Integrated Intelligent Workstation (IIWS).

Using IIWS, emergency call-taking personnel can improve response time and increase their efficiency. Budget conscious public officials appreciate the ability to provide more efficient service, while eliminating the cost of duplicate hardware. Even more, the new IIWS solution meets all challenges presented by the FCC's Phase II compliance mandates for wireless calls. Even with these advances, AT&T basic 9-1-1 system continues to set the standard for counties who want to retain traditional phone-based service or do not have the need or public funding for Phase II compliance.

Among the products and services AT&T provides:

  • AT&T Enhanced 9-1-1 Integrated Intelligent Workstations
    • Network Services: Frame Relay
    • Network Services: Managed Router Services

E9-1-1 Integrated Intelligent Workstation

The AT&T E9-1-1 IIWS replaces multiple computer monitors, keyboards and space-consuming equipment with a single desktop. All vital applications function simultaneously. Among the advantages offered:

  • Full support of Phase I and II wireless requirements.
  • Compliance with NENA (National Emergency Number Association)-specified technical standards.
  • Flexible installation. The IIWS can be installed as a completely new system or integrated into existing configurations.
  • Equipment consolidations, reducing maintenance and power consumption costs, while increasing emergency call handling efficiency.
  • Sophisticated client/server technology. Equipment is based on the reliable Windows NT platform. Upgrades and enhancements are easily installed.
  • Modular Growth. A comprehensive array of standard and customer software modules enables your system to expand as your needs evolve.
  • Help when you need it. Questions about system operation or software applications are answered 24 hours a day, seven days a week.


Computer-Aided Dispatch Saves Time and Lives

Computer-Aided Dispatch (CAD) provides multiple advantages to the 9-1-1 center. It ensures consistent communications between operators and callers, and provides more accurate, timely data to responding units. Managing the diverse information needed to process 9-1-1 calls has never been easier. The AT&T CAD module simultaneously displays multiple windows on a single monitor, providing comprehensive data accessibility and functionality when seconds count most.

Achieve Phase II Compliance through Digital Mapping

AT&T helps customers achieve Phase II compliance by pinpointing wireless callers' locations. On October 1, 2001, PSAPs have the authority to require wireless carriers to deliver exact x, y coordinates to a 9-1-1 call center. The dynamic Geographical Information System (GIS) enables operators to display a caller's exact location on a digital map. Besides achieving regulatory compliance, this tool improves emergency capabilities. With additional enhancements, the center can guide emergency responders through the fastest recommended route using real-time traffic and road hazard data.

Management Information System

Intelligent Management Information Systems enable administrators to evaluate whether PSAPs are operating at peak efficiency. Standard or customized reports are available to assess cumulative data or examine details related to a particular call. As an advanced support tool, this sophisticated application organizes data to generate reliable operational statistical analyses. In addition, with comparative reporting capabilities and the ability to merge call record databases, a powerful tool exists for research and investigation purposes.

Enhanced Applications

Once the basic IIWS system is in place, you can add functions as community needs expand. AT&T ?s enhanced applications include:

Law Enforcement Records Management

A comprehensive records management system enhances a community's law enforcement operations. Our package of modules enables agencies to track arrests, cases, citations, incidents, crimes and intelligence gathering. The Windows-based system is user-friendly and ensures efficient data storage and retrieval. The ability to interface with our 9-1-1 products helps prepare and protect officers responding to emergency calls.

Fire Records Management

The Fire Records Management System provides quick access to vital text and graphic information and eliminates manual procedures. This system is designed for efficient management, tracking and administration of fire stations through online access to all data required by regulatory agencies. Fire departments save time, enhance public safety, promote consistency, streamline reporting and increase fire fighter safety.

The AT&T Advantage

AT&T is the only company in the Southeast that can provide the complete combination of equipment, applications and network services for enhanced 9-1-1 operations. We offer a single point of contact to quickly resolve network and equipment issues and your operation is constantly monitored by our technical center to ensure that you are able to provide uninterrupted service to your community. As an active participant in NENA, and an outstanding corporate citizen, we have a commitment to provide dependable solutions to your community.

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